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holiday home terms and conditions

Deposit Policy

Once the dates and rate are agreed, a 50% deposit is requested and our Terms and Conditions are sent out.

When deposit payment is made by the guest, this shows acceptance of our full Terms. 

The balance of 50% is paid 2 months ahead of arrival.

Cancellation policy

In the event of general cancellations made within 60 days of the date of arrival the charge will be 50% or the guest dates can be moved up to 6 months later (subject to availability and seasonal price changes), while for those cancellations made less than 30 days before 3pm on the day of the arrival, we will charge 100%.

Guests are expected to have taken out their own travel insurance to protect against cancellations or other known risks.

All other straightforward cancellation policy wording can be found in our Terms and Conditions when booking direct with us.

Extra Beds Available

We have three sofa beds in Rooms 2, 3, 4 and also five blow up beds that can go in all the rooms part from Room 9. So overall we can sleep an additional 8 guests making our total guest count 26, plus any babes in arms. There will be a charge of £25 per adult/child for a large single sofa bed to be made up, plus a £15 charge for blow up beds to be made up for children up to 12 (these are not suitable for adults). We also have one travel cot, free of charge, but guests need to bring their own cot bedding and bedlinen. These costs are per stay, not per night. Please advise your requirements so we can update the cost of your stay.

Children

We welcome children so please contact us with details of children (and their ages) intending to be included and we can advise the best arrangements and locations for comfortable sleeping and dining for maximum enjoyment by all parties. and can accommodate up to five camp beds across the existing nine bedrooms at a nominal charge for your stay. We also have a travel cot and high chair for complementary use for a babe in arms. Stair gates can be easily installed on request in appropriate areas. 

Please note there are stairs and some sharp corners inside the guest accommodation and exterior outbuildings and uneven surfaces outside on the lawn and gravel. Parents must never leave young children unattended outside or inside at Westbrook Court.

There is an array of activities for children at Westbrook. Underneath the magical Willow tree, it’s a perfect natural den and shady spot for eager tree climbers and tea parties. We have a toy box in the red brick barn that holds lawn games for little ones and a Summer paddling pool if requested in advance. Please report any breakages or damages so these can be replaced for new guests.

Dogs Welcome at the Holiday Home

We are able to host up to four dogs (with their owners) only on prior request at a cost of £20 per dog per stay, which you can add to your booking as an additional extra. 

Dog requests

House- trained dogs are welcome throughout the downstairs areas of the accommodation but must not be allowed upstairs in any areas of the accommodation. There are sleeping areas for dogs in the boot room or downstairs in the guest suites.

Dogs must be on leads or tethers outside near the livestock in adjacent fields.  Failure to keep your dog under control around the sheep or cows in adjacent fields will result in action taken by local farmers.

Please pick up any mess – even in fields as there are sheep and often barefoot children picnicking or foraging. 

We ask guests not to leave dogs unaccompanied or unattended anywhere inside or out at Westbrook Court and please note that guests are responsible for any damage that their dog may cause to people or property or livestock. 

There are fields nearby for dog walks and we can show you where (although some fields may have livestock at anytime of year) plus we have tips and hints on other country walks and dog friendly places to eat nearby.